Creating winning property relationships

Creating winning property relationshipsThere are two words that have come to mean a great deal in the late 20th and early 21st century: property and relationship.

Perhaps they are words that have meant a great deal for many centuries, but somehow I think today we place enormous importance on relationships and property.

Well, after all, they relate to some very primal needs; shelter, and the need to survive as social beings.

So why am I talking about this today?

Well fundamentally, getting relationships around property right can have an enormous influence on how successful we are; in both our personal and professional lives.

Parallel Directions recently completed some detailed research into business leaders’ approaches to strategies for their commercial property.

It was striking that more than 40 percent were unhappy with their relationship with their landlord, and would be prepared to relocate, whether or not their existing location suited them.

It sounds an awful lot like cutting off your nose to spite your face. But lets get real. Relationships have a huge influence on business decisions, and not always for the best.

A key issue was that business leaders found landlords unresponsive. I can recall a particularly bad example of this when a client had to deal with a situation where visitors to their premises got stuck in a lift, called an emergency call centre from the lift, that as it happened was located overseas.

The message that the lift was stuck was passed on to the landlord, but they didn’t act on it, and the visitors were trapped in the lift for two hours and suffered considerable trauma.

The tragic thing about poor relations between commercial property tenant and landlord is that it becomes a lose-lose situation. A business may get out of a tenancy because they are unhappy with the relationship, but actually happy with the premises. And the landlord loses a tenant. All simply because of a lack of communication.

I have talked about the importance and benefits of building better relationships in the past, and it was very interesting to see my thoughts mirrored in the findings of the survey.

It’s always good to hear about on-the-ground situations, both good and bad. So if you have a story to tell, I’d love to hear it. Add a comment below, I think it can benefit us all to share our experience…

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